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 Contact us

Below we have the answers to some frequently asked questions you may have.

If you have any comments, suggestions, or queries, we would love to hear from you, so please contact us by way of any of the following methods:

Postal Address:
Pixelhobby Australia
c/- Artecy Cross Stitch
PO Box 3474
Tuggerah
NSW 2259
Australia

Email Addresses:

   
This is the best way to contact us as we are a family business running from home so with looking after family as well as running the websites, putting kits together and designing patterns etc it is hard for us to get to the phone at times. We try to answer every email within 2 days. One of our pet peeves is companies who do not reply to your emails. If you have not received a reply from us within 2 days please email your query again, occasionally spam blockers stop the receipt of legitimate emails. We also have a contact us page in our online shop where you can type your message online.

Facsimile / Phone:
For Australian customers, call:
(02) 4352 2248
For overseas customers, call:
61 2 4352 2248 (There is a number you will need to dial out of your particular country first, please consult your phone book or directory assistance for this number)
(Please note: This is a phone/fax machine, and is available to take faxes and phone calls. When calling outside of business hours or if we are unable to get to the phone, an answering machine will take your messages. Please leave a message and we will return it asap. )

Frequently Asked Questions

  • How often are new kits added?
    We will add new kits to the website regularly, around every 2-4 weeks. If you would like to receive a newsletter by email whenever we add new kits, please join our newsletter. Alot of the kits will be converted from cross stitch patterns from our other website Artecy Cross Stitch. If you see a pattern on the Artecy website you would like converted to a Pixelhobby kit or if you want a different size kit for a design we have, let us know and we will do our best to get it for you.

  • Do you offer just patterns instead of kits? - At this stage we only offer kits, we have no plans to offer the patterns by themselves as in the end this will cost customers more.

  • What do I do with the leftover pixels from kits? - You will have leftover pixels in the kits, you can use them with the keyrings or for your own designs and just order extra baseplates and pixels as needed.

  • Do you sell these kits anywhere else? We opened in November 2009 there are a few stores in Europe which sell kits from some of our early designs, however we have no plans to sell anymore kits through stores at this stage, this will be an online and mail order business.

  • How much roughly does it cost? - It costs $10 per baseplate with pixels and the design sheets before postage.

  • How long does it take to complete? - If you work non stop you could complete 1 Baseplate in around 6 - 7 hours. Be sure to take regular breaks though. It can be very addictive.

  • Do you offer custom designs from my photos? - We would love to offer this service but we are just so limited with time at this stage so we cannot unfortunately. We may offer this service down the track if time permits. In the meantime you will find the Pixelhobby software is free and easy to use for your own creations.

  • Can I create designs for myself from any image on the internet? - You have to be very careful with copyright so check the photographers or websites terms of use first. If they say you can use the image for personal use you should be fine, but do not pass the pattern or completed item to anyone else for profit or not.

  • What sizes do the kits come in? The kits vary in sizes and some kits we have in various sizes. Please note the smaller the design the less detail it will have and some large detailed images will be impossible to shrink down to 1 or 2 Baseplate designs. Below is a guide on the sizes, 1 Baseplate is 4" x 5" so multiple baseplates are made up of increments of this size. I have stopped at 35 Baseplates but you can keep going higher. The highlighted numbers below are the most popular sizes.
     

     Number of Baseplates Size in Inches Size in cm
    1 4" x 5"
    5" x 4"
    10.16 x 12.70
    12.70 x 10.16
    2 5" x 8"
    8" x 5"
    10" x 4"
    4" x 10"
    12.70 x 20.32
    20.32 x 12.70
    25.40 x 10.16
    10.16 x 25.40
    3 4" x 15"
    15" x 4"
    12" x 5"
    5" x 12"
    10.16 x 38.10
    38.10 x 10.16
    30.48 x 12.70
    12.70 x 30.48
    4 10" x 8"
    8" x 10"
    25.40 x 20.32
    20.32 x 25.40
    6 8" x 15"
    15" x 8"
    12" x 10"
    10" x 12"
    20.32 x 38.10
    38.10 x 20.32
    30.48 x 25.40
    25.40 x 30.48
    8 16" x 10"
    10" x 16"
    40.64 x 25.40
    25.40 x 40.64
    9 15" x 12"
    12" x 15"
    38.10 x 30.48
    30.48 x 38.10
    10 20" x 10"
    10" x 20"
    50.80 x 25.40
    25.40 x 50.80
    12 20" x 12"
    12" x 20"
    16" x 15"
    15" x 16"
    50.80 x 30.48
    30.48 x 50.80
    40.64 x 38.10
    38.10 x 40.64
    15 20" x 15"
    15" x 20"
    50.80 x 38.10
    38.10 x 50.80
    16 20" x 16"
    16" x 20"
    50.80 x 40.64
    40.64 x 50.80
    18 24" x 15"
    15" x 24"
    60.96 x 38.10
    38.10 x 60.96
    20 16" x 25"
    25" x 16"
    40.64 x 63.50
    63.50 x 40.64
    24 24" x 20"
    20" x 24"
    60.96 x 50.80
    50.80 x 60.96
    25 25" x 20"
    20" x 25"
    63.50 x 50.80
    50.80 x 63.50
    28 28" x 20"
    20" x 28"
    71.12 x 50.80
    50.80 x 71.12
    30 20" x 30"
    30" x 20"
    50.80 x 76.20
    76.20 x 50.80
    32 20" x 32"
    32" x 20"
    50.80 x 81.28
    81.28 x 50.80
    35 25" x 28"
    28" x 25"
    63.50 x 71.12
    71.12 x 63.50

 

 

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